Cancellation Policy

At Tenewow we want you to book with confidence. We understand that travel plans can change, so we offer a clear and fair cancellation policy designed to give you flexibility and peace of mind.

1. Free Cancellation

You can cancel your booking free of charge up to 24 hours before the scheduled start time of your experience. In this case you will receive a full refund of the amount paid, processed to the original payment method within a few business days.

2. Late Cancellations

Cancellations made within 24 hours of the scheduled start time of the experience are non-refundable. This is because local providers prepare resources, equipment and staff in advance based on confirmed bookings.

3. No-Show

If you do not arrive for your experience at the agreed time and place without prior notice, the booking will be considered a no-show and no refund will be issued.

4. Cancellation by the Provider

If a local provider has to cancel an experience due to weather conditions, technical issues or any other reason beyond your control, you will be offered the choice between a full refund and an alternative date. In such cases Tenewow will notify you as soon as possible and help you find the best solution.

5. How to Cancel

To cancel a booking, please contact us at hello@tenewow.com with your reservation details. We will process your request and confirm your refund by email as soon as it is received.

6. Special Conditions

Certain experiences may have specific cancellation conditions due to their nature, such as private charters, groups or seasonal activities. Any special conditions will be clearly indicated on the experience page before you complete your booking.