Privacy Policy

Tenewow ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit tenewow.com or book an experience through our platform.

1. Information We Collect

We collect the information you provide directly to us, such as your name, email address, phone number and booking details when you create a reservation or contact us. We also automatically collect certain technical data, including your IP address, browser type, device information and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to process and confirm your bookings, to communicate with you about your reservation, to provide customer support, to send you relevant updates about your experience and to improve our platform. With your consent, we may also send you promotional communications about new experiences and offers. You can unsubscribe at any time.

3. Sharing of Information

We share your information only with the local providers and partners who deliver the experiences you book, and only to the extent necessary to fulfil your reservation. We may also disclose data when required by law or to protect our rights, property or safety. We never sell your personal data to third parties.

4. Data Retention

We retain your personal data for as long as necessary to provide our services and to comply with legal obligations. Booking records are kept for the duration of the applicable legal period, after which they are deleted or anonymised.

5. Your Rights

You have the right to access, correct, delete or restrict the use of your personal data, as well as the right to data portability and to object to certain processing. To exercise any of these rights, please contact us at hello@tenewow.com.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies to improve your browsing experience, remember your preferences and analyse how you use our site. You can control or disable cookies through your browser settings at any time.

8. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@tenewow.com.